Q1: Does AIBATTERY support door to door shipping? drop ship ? 
A1: Yes. Within 50kg could consider via Air Express. More than 50kg, recommend sea shipping. Also have DDP include import tax and custom clearance service shipping way. 

Q2.: Can we do series and parallel connection by ourselves ?
A2: Yes. But, we should pay attention to below tips:
a.: Connect the same spec. battery pack. Please don't mix them.
b.: The voltage difference of the connection batteries should be 50mV below.
c.: Support 4 series OR 4 parallel connection. Please don't do series and parallel connection at the same time.
d. If we don't obey the tips, It may cause battery damaged or shorten the battery lifespan. 

Q3.: How can I resell lithium batteries well in my market ?
A3: YES, LOGO/Sticker/OEM/ODM is accepted. We can work together with you to explode the market.


Q4. What is your warranty?
A4We offer 5 years warranty. Our battery lifespan can be used for at least 8 years for normal 1 cycles per day. We have a complete warranty policy documents, please feel free to contact us to get it.

Q5: Is the battery BMS included?
A5: Yes. All our batteries with advanced BMS and very safe to use.


Safety Protection

Built in Battery Protection System


Automatic Inner Cell Balancing


Automatic Low Voltage Protection


Automatic Over Voltage Protection


Automatic Over Current Protection


Automatic Over Charge Protection


Automatic Over Discharge Protection


Automatic Over Temperature Protection


Automatic Short Circuit Protection


Q6:What's the lead time?
A6: Sample lead time:3-7 days. Order lead time: 7-20 days


Q7. Can I have a sample order?

A7. Yes, we welcome sample order to test and check quality. 

Q8. Which certificates do you have? 

A8. CE/ISO/ROHS/UN38.3/MSDS ...etc. 

Q9. Do you have any communication Apps for batteries?
A9: Yes, can add RS485 & RS232 & CANbus ProtocolBluetooth. There is English APP for you. 
You can connect to your phone or computer and see the Voltage and Capacity changes.
Q10. What kind of payment do you accept?
QA: TT/Bank Wire transfer/Trade assurance/Credit card/PayPal/L/C, Any currency we accept .